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Terms and conditions

Dear user, we urge you to carefully read the following Terms and Conditions of Use and Privacy, since by simple use or access to any of the pages that make up the Portal visitmexico.com (the "Portal"), it will be understood that you accept and You agree to be bound by the terms and conditions herein.

Terms and conditions of use and privacy

In the event that you do not agree with the Terms and Conditions of Use and Privacy you must refrain from using the Portal.


The use of the Portal expresses the full and unreserved adherence of the user to these Terms and Conditions of Use and Privacy. Through the Portal, the user will access and / or use various services and content (hereinafter referred to as the "Services and Content") made available to users by the Consejo de Promoción Turística de México S.A. de C.V. (Hereinafter referred to as the "CPTM"), and / or third party Service and Content providers. CPTM shall have the right to deny, restrict or condition the user access to the Portal, in whole or in part, in its sole discretion, as well as to modify the Services and Contents of the Portal, at any time and without need of prior notice.

You acknowledge that not all Services and Content are available in all geographical areas and that some Services and Content may be used only after registration or prior registration by the user and / or payment of a fee, as indicated Expressly in the corresponding "Special Conditions" (as this term is defined in paragraph 12).

CPTM does not guarantee the availability and continuity of the operation of the Portal and of the Services and Contents, nor the usefulness of the Portal or the Services and Contents in relation to any specific activity. CPTM will not be responsible for any damage or loss of any nature that may be caused due to lack of availability or continuity of operation of the Portal and / or Services and Contents.


The intellectual property rights regarding the Services and Content and the distinctive signs and domains of the Portal, as well as the rights of use and exploitation thereof, including their disclosure, publication, reproduction, distribution and transformation, are the exclusive property of CPTM. The user does not acquire any intellectual property rights for the simple use of the Services and Contents of the Portal and at no time will such use be considered as an authorization or license to use the Services and Content for purposes other than those contemplated herein Terms and Conditions of Use and Privacy.


The user agrees that the provisions established in paragraph 2 above regarding the ownership of the rights of CPTM also apply to the rights of third parties with respect to the Services and Contents of the pages linked to the Portal.


The use of the Services and Content of the Portal is the sole responsibility of the user, who in any case must use them according to the functionality allowed in the Portal and the uses authorized in these Terms and Conditions of Use and Privacy, The user undertakes to use them in a way that does not violate the rules of use and coexistence on the Internet, the laws of the United Mexican States and the legislation in force in the country where the user is in use, good customs, Dignity of the person and the rights of third parties. The Portal is for the personal and the user's use so you will not be able to commercialize in any way the Services and Contents.


The user does not have the right to place hyperlinks to and from the Portal, nor the right to place or use the Services and Contents of the Portal in sites or pages of own or third parties without prior and written authorization from the CPTM. Likewise, the user will not have the right to limit or prevent to any other user the use of the Portal

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Update on Earthquake in Central Mexico September 26th, 2017

The Mexico Tourism Board informs that tourist attractions remain open and operating in Mexico, despite damages reported in Puebla, Morelos, and Mexico City.

Museums in Mexico City have started opening normally since yesterday. Out of the 310 tourist hotels in Mexico City, all but 6 are open for business. Additionally, we are thankful to report that no other international tourism destinations in Mexico have been affected and are operating normally. Given these facts, there is no reason for visitors to cancel travel plans to Mexico.

In Puebla, all tourist attractions, including El Teleférico and La Estrella de Puebla, remain open and operating normally. The highway into Puebla as well as the airport also remain open, offering regular access to the many popular sites in the state and the surrounding areas.

Recent reports from Morelos indicated 85% of hotels and spas are operating normally, and highlighted the level of coordination and communication between Government response and recovery efforts and the INAH.

The Mexico Tourism Board, and the entire tourism industry, remains focused on ensuring visitors in the impacted areas receive any assistance necessary while continuing with their existing travel plans. Mexico’s Government at all levels continues to carry out response plans and support the individuals impacted.

Updates on the situation will be shared as new information becomes available.

Thank you for your ongoing support.

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Mexico Tourism Board


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Septiembre 26, 2017

El Consejo de Promoción Turística de México informa que todas las atracciones turísticas permanecen abiertas y en operación a pesar de los daños reportados en Puebla, Morelos y la Ciudad de México.

Los museos en la Ciudad de México reabrieron sus puertas el pasado 25 de septiembre. De los 310 hoteles con los que cuenta la Ciudad, únicamente 6 permanecen cerrados y en observación por cualquier daño que pueda presentarse. Adicionalmente, les compartimos que afortunadamente, ningún otro destino en México ha sido afectado y todos siguen operando normalmente. Por esta razón, no hay motivo alguno para que los visitantes cancelen sus planes de viaje a México.

En Puebla, todas las atracciones turísticas, incluyendo El Teleférico y la Estrella de Puebla permanecen abiertos y en operación. La autopista a Puebla y el aeropuerto siguen abiertos ofreciendo conectividad y acceso a todos los sitios populares del estado y áreas cercanas.

Los reportes recientes del estado de Morelos indican que el 85% de sus hoteles y spas están prestando servicios reiterando que el nivel de coordinación y comunicación entre el gobierno y el INAH se mantienen sumando esfuerzos para la recuperación del estado.

Mientras que en Oaxaca y Chiapas también hubo impacto después del sismo ocurrido este mes, el día de hoy destinos turísticos como la ciudad de Oaxaca, Chiapas, Huatulco y Puerto Escondido siguen operando normalmente.

El Consejo de Promoción Turística de México y toda la industria turística del país, permanecen enfocados en garantizar que los visitantes de las zonas afectadas reciban toda la asistencia necesaria y continúen con sus planes de viaje existentes. El Gobierno de México en todos los niveles y las instancias gubernamentales correspondientes continúan llevando a cabo planes de respuesta y apoyando a las personas afectadas.

Las actualizaciones y el seguimiento sobre la situación se compartirán a medida que se disponga de nueva información.

Gracias por su ayuda y apoyo continuo.

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Consejo de Promoción Turística de México


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