The Travel Industry Council of Ontario willing to
support Conquest consumers
Montreal, April 17th,
2009
The Mexico
Tourism Board would like to share with you the official information given by
the Travel Industry Council of Ontario regarding Conquest’s bankrupcy.
CLOSURE ADVISORY - UPDATED AS OF APRIL 16, 2009 - CONQUEST
VACATIONS (Wholesale)
Conquest
Vacations has voluntarily terminated its Ontario Travel Industry Act
registration to do business as a travel wholesaler in Ontario effective April 15, 2009.
Future
Departures as of April 15, 2009
No future
departures will take place.
Consumers who
purchased their travel services from an Ontario registered travel retailer
(travel agency) and paid by credit card and the payment was processed by
Conquest Vacations (Conquest Vacations appears on their credit card
statement) may contact their credit card company and request a chargeback.
Should a consumer be
unsuccessful in obtaining a
chargeback from their credit card company, they may request a claim form from
TICO against the Compensation Fund.
Consumers who
paid by credit card to a registered Ontario travel agency and the travel
agency processed the payment (Name of travel agency appears on the credit card
statement) should contact their travel agent or request a claim form TICO
against the Compensation Fund.
Those consumers
who paid by cash or cheque to an Ontario travel
retailer, may request a claim form from TICO against the Compensation Fund.
Please note that there is a legislated 6 month claim filing deadline.
Claim forms may
be requested by contacting TICO at 1-888-451-8426 or (905) 624-6241 or email tico@tico.ca to request a
claim form.
Consumers in
Destination
·All consumers in destination booked on Canjet flights will be returned home as scheduled.
·All consumers in destination booked on
Air Canada flights will
be returned home as scheduled.
·All consumers in destination booked on
Sky Service flights with return dates of April 16 - 21, 2009 will be
returned home as scheduled.
TICO is
currently making arrangements for those consumers with return flights on Sky
Service departing between April 22 - 28, 2009. Further
information will be provided when these travel arrangements are in place.
Please check TICO's website for updated
information as further
information will be provided as travel arrangements are confirmed.
Consumers in
Destination being asked to pay for Hotel Accommodation and Transfers to
Airport
TICO is aware
that some consumers are being asked for payment for accommodations in
destination and transfer service (transportation) to the airport. TICO is
currently attempting to resolve outstanding payments with hotels and transfer
companies in various destinations, however, should consumers be charged for
their accommodations
and/or transfers,
they may request a claim form from TICO against the Compensation Fund.
Consumers should ensure they receive a receipt from the hotel and/or transfer
company in exchange for payment to support their claim. The Compensation Fund
reimburses consumers for the original travel services purchased and not
provided (i.e the Conquest travel services).
Claim forms may
be requested by contacting TICO at 1-888-451-8426 or (905) 624-6241 or email tico@tico.ca to request a
claim form.
Agents with
Outstanding Commission
Please be
advised that agent commission is not eligible for reimbursement from the
Compensation Fund.
The Mexico Tourism Board (MTB) brings together the resources of
federal and state governments, municipalities and private companies to
promote Mexico's tourism attractions and destinations nationally and
internationally. Created in 1999, the MTB is Mexico’s tourism promotion agency, and its participants include
members of both the private and public sectors. The MTB has offices
throughout North America, Europe, Asia and Latin America.
FOR JOURNALISTS ONLY
For additional ideas, help with a story or general travel and
tourism information about Mexico, please contact the MTB’s
Canadian Press Room directly at 1-866-895-5297, by e-mail at
canadianpress@visitmexico.com, or visit our Press Web site at www.visitmexicopress.com. To access an online warehouse of free, downloadable b-roll,
visit www.thenewsmarket.com/visitmexicopress
